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Exchanges and Returns
  • If you are not satisfied with an item, and as long as it has not been installed or used, you have a period of 14 days, counting  the day you acquire physical possession of the goods to return or exchange your order.  

  • Returns or product exchanges are not accepted for more than 14 days after receipt of the order by the customer.  

  • It is the customer's responsibility to notify us by e-mail and make the return within the aforementioned period.  

  • After contacting the Azores Bicycle Shop, you must send us the item properly packaged, with original packaging, to our address:

     Azores Bike Shop

     Rua do Espírito Santo 71J

     9500-337 Fajã de Baixo

     São Miguel, Azores  

  • Note that shipping costs and delivery will be borne by the customer. In order for the exchange to be carried out, it is essential that the items to be returned must not be used and must be in the original, undamaged packaging, with all tags attached.

  • Price is subject to change without  prior notice, as well as the lack of supply due to unavailability of the product(s). In this case, ciclaria Azores will contact the customer to inform, after which, the customer must decide to accept the new conditions or cancel the order.  


Reimbursement can be requested, taking into account the following:

  • The product sent does not correspond to the one published on our website;

  • The product has a manufacturing defect;



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Phone: +351 913 473 453

Address: Rua do Espírito Santo 71J
9500-337 Ponta Delgada
São Miguel, Azores 

  • 2021 © Bicycle Shop Azores All rights reserved.

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